Far more of a practice’s expertise goes out in emails than in letters. It is written once, read once, and rarely seen again. CodaraFlow lets the explanation inside an email become firm knowledge without making the correspondence itself visible firm-wide.
The same client questions keep coming back, and each time the explanation gets written from scratch, or an old one hunted down and repurposed, by whoever happens to receive it. That time goes on the file every time. Starting from an explanation the firm has already written and reviewed takes minutes, not hours.
Save the explanation to the firm’s library as you write it, and once it is approved the next person to get that question starts from it instead of a blank box.
Only the passage you choose leaves the email. The message itself stays private to you and anyone you invite, so keeping the explanation never means opening up the client thread it came from.
Selecting the passage while drafting is the whole step, so the explanation is kept at the one moment it takes no extra work to keep.
The email goes out from the mail program the firm already uses, so the time saved is not handed back in learning a new one.
The number behind an email answer comes from a built-in calculation with the working attached.
The clear, plain-language version of a rule usually gets written for a client who asked a question, not for a formal letter. That is the version worth keeping, and it is the one nobody keeps.
Asking staff to stop and copy something into a knowledge base after sending creates another task at exactly the wrong time. The work is finished and the next question is already waiting.
Client email carries tone, context, and thinking that belongs with that client. Staff should not have to draft it in a place where the whole firm can read over their shoulder.
So the explanation gets written again the next time, by whoever happens to get the question.
An email project is a subject and a body. No sections, no steps, no review workflow. It starts empty and saves as you type.
Pull in an approved explanation from the firm library where one already fits, and write the client-specific part around it.
Select the passage worth keeping and choose Save as Knowledge Block. It is captured while you are already working, with no later step to remember.
What is saved is the explanation, not the email. The client’s circumstances stay in the message; the reusable part goes to the library.
A capture from someone with approval rights is available immediately. From anyone else, it waits for approval and stays unavailable firm-wide until an authorized reviewer releases it.
CodaraFlow does not become your mail system. The finished message goes to the mail client you already use and is sent from your own mailbox, with your signature and a copy in Sent Items.
Step and advisory letter projects are shared across the firm by design. Email projects are deliberately private, and that difference is enforced rather than left to convention.
An email project is readable only by the person who created it and the colleagues they invite to it.
Being a partner or an administrator does not open somebody else’s email project. There is no elevated view, on purpose.
Someone invited to an email can read and edit it, but cannot pass it on to anyone else. Sharing stays with whoever wrote it.
Email bodies are excluded from firm-wide search. A colleague cannot reach one by searching for a phrase inside it.
Download an .eml file, copy the formatted message, or create the draft directly in a connected Gmail or Outlook account. Your administrator sets the firm default.
Get a demo account, usually within a day. Answer a client question and see how easily the reusable part becomes firm knowledge.
Emails are private to their author, never indexed, and never read by an AI service. Nothing you write is sent anywhere to be processed.
Messages leave from your own mailbox, not from us. Billed monthly, with no long-term commitment.